{"id":12428,"date":"2013-08-19T10:24:24","date_gmt":"2013-08-19T10:24:24","guid":{"rendered":"https:\/\/www.pulldcarbonprofielen.nl\/faq\/"},"modified":"2025-07-23T13:39:47","modified_gmt":"2025-07-23T13:39:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.princefibre.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1531552403914{margin-bottom: 20px !important;padding-top: 30px !important;padding-bottom: 30px !important;}&#8221;][vc_column]<div class=\"shortcode-title left \"><h1 class=\"big-title\">Frequently Asked Questions<\/h1><\/div>[vc_row_inner css=&#8221;.vc_custom_1484283113542{padding-bottom: 15px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1553856662283{padding-right: 10px !important;}&#8221;]<div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">Productspecificaties<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">The product I&#8217;m looking for is not in your webshop, can I still contact you? <\/span><\/a><div class=\"tab_content\"><ul>\r\n \t<li>You certainly can. At Prince Fibre\u00a0we not only make standard profiles that are quickly available from stock, but we also like to think along with you about custom made profiles. For more information about our customer specific possibilities and to contact our specialists, please visit <a href=\"http:\/\/www.princefibre.com\">https:\/\/princefibre.com\/<\/a> Of course, you can also easily contact us by calling +<a href=\"tel:+31%20321-316425\">31 321-316425<\/a>, e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat. We will be happy to help you find the right solution for your product.<\/li>\r\n<\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">Levering<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I have my order delivered to multiple addresses? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>It is not possible to have your order delivered to multiple addresses. Do you wish it to do so? Please get in touch to discuss your options. The best way to contact us is by calling <a href=\"tel:+31%20321-316425\">+31 321-316425,<\/a> e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Which countries do you deliver to? <\/span><\/a><div class=\"tab_content\">We deliver to all countries within the European Union. Do you live outside the EU and would like to order? Then please contact us to discuss the possibilities. The best way to contact us is by calling <a href=\"tel:+31%20321-316425\">+31 321-316425,<\/a> e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I choose a different delivery address? <\/span><\/a><div class=\"tab_content\">When placing your order, it is possible to choose a delivery address other than the billing address. Once the order has been placed, it is not possible to change the delivery address. Is it necessary to change the delivery address after completing the order? Then please contact us as soon as possible. You can call +31 321-316425 or e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> and we will see what we can still do for you.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I choose a different delivery date? <\/span><\/a><div class=\"tab_content\">It is not possible to choose a different delivery date.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">When can I expect my order? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>\"An order with lengths shorter than 2500mm\u00b9 and a weight under 25 kg will be delivered with Parcel service. You can expect these within 3 days, after the shipping date.<\/li>\n<\/ul>\n&nbsp;\n<ul>\n \t<li>Orders that are longer than 2500mm\u00b9 or weigh more than 25 kilograms will be shipped with longitudinal transport. You can expect these within 5 days of the shipping date. This applies to the Netherlands, outside the Netherlands it normally takes longer.\"<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How many products do you have in stock? <\/span><\/a><div class=\"tab_content\">In our webshop, you can see how much of this product is in stock per product category and length. This stock is continuously updated and is therefore always current. Ordering more than our stock? No problem, of course. Delivery times may be slightly longer than normal.<\/div><\/div><\/div><\/div><\/div><div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">Verzendingen<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I have my order delivered to multiple addresses? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>It is not possible to have your order delivered to multiple addresses. Do you wish it to do so? Please get in touch to discuss your options. The best way to contact us is by calling <a href=\"tel:+31%20321-316425\">+31 321-316425,<\/a> e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How can I track my order? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>As soon as your order is ready for shipment, we will send you a message. For Parcel post shipment, you will receive a track &amp; trace code that allows you to track your order. For length transport (more than 2,500 m1 or more than 25 kg) there is no track &amp; trace option with our carrier. If it takes longer than expected, please contact our customer service. The best way to contact us is by calling <a href=\"tel:+31%20321-316425\">+31 321-316425,<\/a> e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/li>\n<\/ul>\n&nbsp;\n<ul>\n \t<li>Once your order has been shipped, we will send you a message. An order with lengths shorter than 2500mm\u00b9 and a weight under 25 kg can be expected within 3 working days after the shipping date (in the Netherlands).<\/li>\n<\/ul>\n&nbsp;\n<ul>\n \t<li>Orders longer than 2500mm\u00b9 or heavier than 25 kilograms will be sent by longitudinal transport. Y ou can expect these within 5 days of the dispatch date (in the Netherlands).<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I pick up my order? <\/span><\/a><div class=\"tab_content\"><ul>\r\n \t<li>All Prince Fibre profiles are produced in, and shipped from, our production facility in Dronten. It is also possible to pick up your order. . Please contact our customer service team to discuss the possibilities. The best way to contact us is by calling <a href=\"tel:+31%20321-316425\">+31 321-316425,<\/a> e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/li>\r\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">My order has not arrived, what should I do? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>In case an order has not arrived, please contact us. You can call +31 321-316425 or email <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com.<\/a> We will discuss the issue with you and come up with an appropriate solution.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I choose a different delivery address? <\/span><\/a><div class=\"tab_content\">When placing your order, it is possible to choose a delivery address other than the billing address. Once the order has been placed, it is not possible to change the delivery address. Is it necessary to change the delivery address after completing the order? Then please contact us as soon as possible. You can call +31 321-316425 or e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> and we will see what we can still do for you.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I choose a different delivery date? <\/span><\/a><div class=\"tab_content\">It is not possible to choose a different delivery date.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What are the shipping costs? <\/span><\/a><div class=\"tab_content\"><table width=\"507\">\n<tbody>\n<tr>\n<td colspan=\"6\" width=\"507\">Longest profile in order is up to 2.5 metres ?<\/td>\n<\/tr>\n<tr>\n<td colspan=\"6\">Total weight is under 30 kg ?<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\"><\/td>\n<td>1 package<\/td>\n<td>2 package<\/td>\n<td>3 package<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\">UPS rate domestic<\/td>\n<td>\u20ac 22.00<\/td>\n<td>\u20ac 33.00<\/td>\n<td>\u20ac 38.00<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\">UPS rate Benelux + Germany<\/td>\n<td>\u20ac 34.00<\/td>\n<td>\u20ac 45.00<\/td>\n<td>\u20ac 50.00<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\">UPS rate Europe other<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\">UPS rate VK<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<\/tr>\n<tr>\n<td colspan=\"3\">UPS rate outside Europe<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n&nbsp;\n<table width=\"710\">\n<tbody>\n<tr>\n<td colspan=\"9\" width=\"710\">Longest profile in order is longer than 2.5 metres<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\"><\/td>\n<td>t\/m 100 kg<\/td>\n<td>100-200kg<\/td>\n<td>200-300kg<\/td>\n<td>300-400kg<\/td>\n<td>400-500kg<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">Rhenus domestic rate<\/td>\n<td>\u20ac 43.00<\/td>\n<td>\u20ac 55.00<\/td>\n<td>\u20ac 58.00<\/td>\n<td>\u20ac 60.00<\/td>\n<td>\u20ac 62.00<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">Rhenus rate Benelux and Germany, GB and Italy<\/td>\n<td>\u20ac 65.00<\/td>\n<td>\u20ac 77.00<\/td>\n<td>\u20ac 80.00<\/td>\n<td>\u20ac 82.00<\/td>\n<td>\u20ac 84.00<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">Rhenus rate France, Spain, Portugal<\/td>\n<td>\u20ac 250.00<\/td>\n<td>\u20ac 262.00<\/td>\n<td>\u20ac 265.00<\/td>\n<td>\u20ac 267.00<\/td>\n<td>\u20ac 269.00<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">Rhenus rate other Europe<\/td>\n<td>\u20ac 115.00<\/td>\n<td>\u20ac 127.00<\/td>\n<td>\u20ac 130.00<\/td>\n<td>\u20ac 132.00<\/td>\n<td>\u20ac 134.00<\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\">Rhenus rate outside Europe<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<td>On request<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">When can I expect my order? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>\"An order with lengths shorter than 2500mm\u00b9 and a weight under 25 kg will be delivered with Parcel service. You can expect these within 3 days, after the shipping date.<\/li>\n<\/ul>\n&nbsp;\n<ul>\n \t<li>Orders that are longer than 2500mm\u00b9 or weigh more than 25 kilograms will be shipped with longitudinal transport. You can expect these within 5 days of the shipping date. This applies to the Netherlands, outside the Netherlands it normally takes longer.\"<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">Producten<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What is a thick-walled tube? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>A thick-walled tube, is a tube with a wall diameter starting at 1.5 mm. Due to their rigidity, these tubes are very suitable for using strenght combined with light weight.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What is a thin-walled tube? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>A thin-walled tube, is a tube with a wall diameter of up to 1.5 mm. Due to their light weight, these tubes are very suitable for moving parts.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How do I know if the composite profile also fits my product? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>Composite is suitable for a wide variety of applications. If you are curious about the possibilities, contact one of our carbon and fibreglass experts by calling <a href=\"tel:+31%20321-316425\">+31 321-316425.<\/a> They can explain all about the applications. For customised questions, please contact <a href=\"http:\/\/www.princefibre.com\">www.princefibre.com.<\/a><\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I test a product? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>It is possible to request a sample so you can test the product first. To do so, please contact customer service. The best way to contact us is by calling <a href=\"tel:+31%20321-316425\">+31 321-316425,<\/a> e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I also order my products customised? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>When choosing a profile, you can have it cut into pieces. This allows profiles to be ordered in any length. If you wish to have lengths shorter than 50 cm cut, you should contact our customer service department as this may result in additional costs. The best way to contact us is by calling <a href=\"tel:+31%20321-316425\">+31 321-316425,<\/a> e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Where do the raw materials come from? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>Almost all of our raw materials come from Europe.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How is the product manufactured? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>All our profiles are produced at our facility in Dronten. Are you curious about the production process?\n<ul>\n \t<li>Then simply request our white papers by e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a>.<\/li>\n \t<li>Sign up for our mailings. You will then receive interesting in-depth information about composite.<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">When will my product be back in stock? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>If an item is not sufficiently in stock and the time of the delivery time indication cannot be met, we will always contact you.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What is the difference between carbon and fibreglass? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>Carbon and fibreglass both have their own characteristics. For instance, fibreglass has an insulating effect and carbon is lighter but conductive. If you want more information, request our white papers. You can do this simply by e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com.<\/a> You can also take a look at the website of our parent company Prince Fibre <a href=\"http:\/\/www.princefibre.com\">www.princefibre.com<\/a><\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner el_class=&#8221;faq-questions&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1576152625869{margin-left: 30px !important;}&#8221;]<div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">Kosten<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Do you work with quantity or other discounts? <\/span><\/a><div class=\"tab_content\">Orders over \u20ac 2.000 in value are eligible for a discount. To discuss this, we ask that you contact us by phone or at <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a>.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What are the delivery or transport costs? <\/span><\/a><div class=\"tab_content\">Transport costs vary depending on the products in your order and the destination country.\n\nDo your orders only contain profiles of up to 2.5 metres? And does the total weight remain under 30 kg?\nThen we ship your order with UPS and you pay the rates applicable there.\n\nDo your orders contain profiles longer than 2.5 metres?\nThen we will ship your products with Rhenus. The specific rates here depend on the total weight, increasing in categories per 100 kg, and the country of destination.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">What is the price of my product? <\/span><\/a><div class=\"tab_content\">You will find the price of your product per metre in the webshop. We also charge additional transport costs, which depend on the profiles in your order and on the country of destination.<\/div><\/div><\/div><\/div><\/div><div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">Bestellen<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">I did not receive a confirmation of my order? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>Upon a successful order, you will receive a message about your order. If you have not received it, please contact us by calling <a href=\"tel:+31%20321-316425\">+31 321-316425<\/a> or e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com.<\/a><\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How do I know I am ordering safely? <\/span><\/a><div class=\"tab_content\"><ul>\r\n \t<li>Placing orders is done on the live webshop. You will recognise this by the URL <a href=\"https:\/\/shop.princefibre.com\/\">shop.princefibre.com<\/a>. We will never send you a link asking you to transfer money.<\/li>\r\n<\/ul>\r\n&nbsp;\r\n<ul>\r\n \t<li>Did you choose payment by invoice in the ordering process? Then you will receive this invoice by e-mail. We ask you to pay this invoice yourself within 14 days of placing your order.<\/li>\r\n<\/ul>\r\n&nbsp;\r\n<ul>\r\n \t<li>Have you received a suspicious e-mail, such as a message with a link and a request to transfer money? Please forward this mail to us and contact us.<\/li>\r\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Was my payment\/order successful? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>\"If you have placed an order, you will receive a confirmation of your order.<\/li>\n \t<li>We will send the confirmation to you by e-mail. Have you placed an order via your account? Then you can also see your confirmation in the customer portal.<\/li>\n<\/ul>\n&nbsp;\n<ul>\n \t<li>Did you not receive a confirmation, or are you unsure whether the order was successful? If so, please contact us by calling <a href=\"tel:+31%20321-316425\">+31 321-316425<\/a> or e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a>.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How can I pay? <\/span><\/a><div class=\"tab_content\">It is possible to pay for your order in several ways. You can pay:\n<ul>\n \t<li>By invoice. You pay this invoice prior to sending your order.<\/li>\n \t<li>Via iDEAL. You complete this payment method during the ordering process.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I sell you product abroad? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>You can! For more information contact Wim Groothuis<span dir=\"ltr\" role=\"presentation\">  . For more information it is best to contact us by calling +31 321-316425, e-mail sales@princefibre.com or use our online chat.<\/span><\/li>\n<\/ul>\n<div class=\"annotationLayer\"><\/div><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">I want to change or cancel my order, how do I do that? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>It is not possible to change or cancel an order after receiving your order. This is because we start working on your order almost immediately. Would you still like to change something? It is best to contact us by calling <a href=\"tel:+31%20321-316425\">+31 321-316425<\/a>, e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or use our online chat.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">I have an account, can I pay on credit? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li><span dir=\"ltr\" role=\"presentation\">It is possible to pay on credit if you have a business account. With a business account, your orders are invoiced <\/span><span dir=\"ltr\" role=\"presentation\">only after dispatch. .<\/span><\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I order without an account? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>It is also possible for you to order without an account.<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">Betalen<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">I need your company details, where can I find them? <\/span><\/a><div class=\"tab_content\"><ul>\r\n \t<li>At <a href=\"https:\/\/shop.princefibre.com\/neem-contact-met-ons-op\/\">contact<\/a> , you can find all company details of Prince Fibre<\/li>\r\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Where do I find my invoice? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>If you have created an account, the invoice will be visible in your account. If you have placed an order without an account, the invoice will be sent to you directly via e-mail.<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"faqs-container\"><div class=\"faqs-content style-1\"><h3 class=\"small-title\">Algemeen<\/h3><div class=\"faqs-category-container\"><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">I moved, how do I change my address? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>You can easily change your account address details by clicking on 'address' in your account overview. You can also change it by clicking on <a href=\"https:\/\/shop.princefibre.com\/mijn-account\/edit-address\/\">this<\/a> link.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How do I change my login details? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>You can easily change your account login details through your account dashboard. You can also change it by clicking on <a href=\"https:\/\/shop.princefibre.com\/mijn-account\/edit-account\/\">this<\/a> link.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How can I make my complaint about the delivery service? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>Do you have a complaint about the delivery? Please contact us by calling <a href=\"tel:+31%20321-316425\">+31 321-316425<\/a>, e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/li>\n \t<li>Do you have a complaint about the delivery driver or the delivery company Then please contact this delivery party directly.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">I have a complaint about the product, what now? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>For questions, comments and complaints, please contact us by calling <a href=\"tel:+31%20321-316425\">+31 321-316425<\/a>, e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Where are you located? <\/span><\/a><div class=\"tab_content\"><ul>\r\n \t<li>Our production facility and office are located in Dronten, the Netherlands. Contact details are as follows:\r\n<ul>\r\n \t<li>Vecht 44<\/li>\r\n \t<li>8253 PH Dronten<\/li>\r\n \t<li>Nederland<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How can I get in touch with you if my question is not listed here? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>If your question or answer is not in this list, you can easily ask it by calling <a href=\"tel:+31%20321-316425\">+31 321-316425<\/a>, e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a> or using our online chat.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">My order in incomplete, what now? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>In case your order is incomplete, we ask you to contact us by calling <a href=\"tel:+31%20321-316425\">+31 321-316425<\/a> or e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com.<\/a><\/li>\n<\/ul>\n&nbsp;<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">My order is damaged, what now? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>In case your order has been delivered to you damaged, please contact us to discuss a suitable solution. We will ask you to provide evidence of defects upon receipt.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How long is the warranty on my order? <\/span><\/a><div class=\"tab_content\"><ul>\r\n \t<li>You may expect all Prince Fibre products to meet the usual requirements, and standards that can be set for them, and to be free of constructive defects. This guarantee is valid for a period of 1 year from the date of delivery.<\/li>\r\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">I have an account, can I pay on credit? <\/span><\/a><div class=\"tab_content\">It is possible to pay on credit if you have a business account.<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">How do I set up a business account? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>If you wish to order for your business and pay by invoice, please create an account and provide your company's VAT number. Is this not possible? Please send an e-mail to <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a>. We will be happy to help you.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Can I get a discount when I order more? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>Orders over \u20ac 2.000 in value are eligible for a discount. To discuss this, we ask that you contact us by phone on <a href=\"tel:+31%20321-316425\">+31 321-316425<\/a> or e-mail <a href=\"mailto:sales@princefibre.com\">sales@princefibre.com<\/a>.<\/li>\n<\/ul><\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Where do I find your General Terms and Conditions? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>You can access our <a href=\"https:\/\/shop.princefibre.com\/algemene-voorwaarden\/\">General Terms and Conditions<\/a> via this link.<\/li>\n<\/ul>\n&nbsp;<\/div><\/div><div class=\"single-faq toogle_div\"><a class=\"tog\" href=\"#\"><span class=\"faq_title\">Where can I see\/change my account details? <\/span><\/a><div class=\"tab_content\"><ul>\n \t<li>You can log into your account at the top right of the homepage, or via <a href=\"https:\/\/shop.princefibre.com\/mijn-account\/\">https:\/\/shop.princefibre.com\/mijn-account\/<\/a>.<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1487329400098{padding-top: 10px !important;padding-bottom: 10px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243; 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